1. Partner Information (B2B Users)

Paisa Hai and Paisa Hai Connect (we", "our", or "us) value your privacy and are committed to safeguarding personal and business information processed through our platform. This Privacy Policy explains how we collect, use, share, and protect data when you use our website, mobile application, or partner platform.

Privacy Policy

We may collect the following categories of information

Information We Collect

• Name

• Contact details

• Business/firm details

• Identification and registration information (as required)

2. Customer Information (Submitted by Partners)

• Name

• Phone number

• Email address

• Address

• PAN, Aadhaar (if voluntarily provided and required for loan processing)

• Income and financial details

• Bank information required for loan applications

3. Credit Information

With proper consent, we may access credit reports and scores from credit bureaus such as TransUnion CIBIL or other authorized bureaus for loan eligibility assessment.

4. Device & Usage Data

• IP address

• Device ID

• Browser type

• App/website usage activity

We do NOT access phone contacts, SMS, call logs, or telephony data.

Principles for Processing Personal Data

We process data based on the following principles:

• Lawfulness, fairness, and transparency

• Purpose limitation (only for legitimate financial and compliance activities)

• Data minimization and accuracy

• Integrity and confidentiality through security safeguards

How We Process Personal Data

Your information may be collected through:

• Our website and secure online forms

• Paisa Hai Connect mobile application

• Third-party integrations (credit bureaus, KYC providers)

• Digital and offline document submissions

All channels use encryption and controlled access mechanisms.

Legal Basis for Processing

We process personal data on the basis of:

• User/partner consent

• Contractual necessity (loan processing)

• Legal and regulatory obligations (KYC, compliance requirements)

• Legitimate business interests (fraud prevention, service improvement)

Accuracy of Information

We rely on data provided by partners and users. You are responsible for ensuring the information is accurate and updated. Requests for corrections can be made through our support channels.

Your Rights

You have the right to:

• Access your data

• Request corrections

• Withdraw consent (where applicable)

• Opt out of promotional communication

• Request deletion of personal data, subject to legal requirements

Continued use of services after policy updates implies acceptance of revised terms.

Data Retention

• Credit bureau reports may be retained for up to 6 months or until no longer required

• Other data is retained only for legal, regulatory, or operational purposes

• Data is securely deleted or anonymized after retention limits

Information Sharing

We may share information with:

• RBI-registered banks and NBFCs for loan processing

• Third-party service providers (KYC, verification, technology services) under confidentiality agreements

• Regulatory authorities when legally required

We do not sell personal or business data.

Lending Partners

We collaborate with multiple RBI-registered lending institutions for loan processing.

Cookies and Tracking

We use cookies and similar technologies for

• Session management

• Analytics

• Service improvement

Disabling cookies may affect some platform features.

Compliance with Data Protection Laws

This policy complies with

• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India)

• Digital Personal Data Protection Act, 2023 (India)

Jurisdiction for disputes: Courts of [Your City], India.

Children’s Privacy

Our services are not intended for individuals under 18 years of age.

Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available on our website and app.